Returns and replacements

When do we replace the product?

• If the product arrives damaged or broken.
• If you receive a different product from what you ordered.

Replacement also applies to discounted products in the two cases above.

How does it work?

1. Tell us on WhatsApp within 48 hours of receiving it, with your order number and a clear photo of the problem.
2. We review the case and confirm the replacement to you.
3. We send you the replacement the same way and collect the first product on delivery.

What does the replacement not cover?

We do not offer cash refunds, and we do not replace an opened or used product without a reason from the two cases above, because of the nature of perfumes.