Frequently asked questions
Quick answers about ordering, payment, delivery and replacements.
How do I order from Vitali?
Add the fragrance to your cart and complete the order on the website, or message us on WhatsApp and we will prepare it for you. Not sure what to pick? Try "Not sure which fragrance?" on the home page or ask us directly.
What are the payment methods?
Cash on delivery is available for all orders. We are working on adding online payment methods (Apple Pay, Google Pay and CliQ) and will announce them as soon as they are active.
How long does delivery take and what does it cost?
Inside Amman: instant delivery subject to availability for a fee of 3 dinars, or within 24 hours for 2 dinars. Other governorates within 48 hours for 3 dinars.
Can I replace a fragrance?
We replace the product in two cases: if it arrives damaged, or if you receive a different product from what you ordered. Discounted products can also be replaced in the same two cases. Details are on the Returns and replacements page.
Is Vitali an official distributor?
Yes, Vitali is the official Reef distributor in the Hashemite Kingdom of Jordan, and alongside it we offer a selection of Arabian and international brands.
How do I choose the right fragrance?
You can filter by scent family, brand and price, use the fragrance finder on the home page, or message us on WhatsApp and we will suggest what suits your taste and the occasion.
How do I track my order?
When you create an account, you will find your orders and their status in "My account". For quick follow-up, message us on WhatsApp with your order number.
Do I need an account to buy?
No, you can complete your order without an account. An account is optional and gives you order tracking, a wishlist and saved addresses.